Refund & Return Policy

Please Check Your Order Upon Delivery

We recommend inspecting your package as soon as it arrives. If you notice any visible damage, missing items, or receive the wrong product, inform the delivery personnel immediately and contact our support team as soon as possible.

Return & Replacement Eligibility

• The item was received in a damaged or defective condition.
• You received a different product, size, or variant than the one you ordered.
• The issue is reported within 3 days of delivery.
• The product is returned with its original packaging, accessories, and purchase invoice.

Items That Cannot Be Returned

• Fresh or perishable products that were accepted in satisfactory condition.
• Products that have been used, altered, or damaged after delivery.
• Requests based solely on personal preference or change of mind after acceptance.

Refund Process

• Refunds are initiated after the returned product has been inspected and approved.
• Processing usually takes up to 7 business days.
• Online payments are refunded to the original payment method whenever possible.
• Cash on Delivery (COD) refunds are sent via bKash, Nagad, or bank transfer.
• Shipping fees are refundable only when the return is the result of our mistake.

How to Request a Return

To start a return or replacement request, please contact us through our Contact page and provide your order or invoice number along with clear photos of the product and the issue. Our support team will review your request and guide you through the next steps.

Additional Information

We reserve the right to decline refund or replacement requests that do not meet the conditions outlined in this policy. Each request is reviewed individually to ensure a fair resolution for both our customers and our business.